EMERGENCY/ HELP LINES

RCMP West Kelowna (non- emergency)

#(250) 768-2880

Children Help Line

#310-1234

Citizens Patrol & Speed Watch (West Kelowna)

#(250) 707-8022

Crime Stoppers

#1-800-222-8477

Crisis Line (24 hours)

#1-888-353-2273

Distress Line- Mental Health (24 hrs)

#310-6789

Distress Line- Suicide Line (24 hrs)

#1-800-784-2433

HealthLink BC (nurses hotline)

#8-1-1

Poison Control

#1-800-567-8911

Victim Link

#1-800-563-0808

Victim Services- Kelowna

#(250) 470-6242

Women's Emergency Shelter (24 hrs)

#(250) 763-1040

Youth Crisis Unit- KGH

#(250) 862-4000

Youth Outreach (Boys & Girls Club)

#(250)868-8541 ext.4

COMMUNITY SERVICES

 
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Peachland United Church Bargain Bin 

 

 4421 4th St, Peachland, BC

 #250-767-2206 

 

 

Store Hours: Thurs - Sat: 9:30 - 3:00

Church Office Hours: Tues - Thurs: 10:30 - 3:00

ReStore (Habitat for Humanity)

 

 1793 Ross Rd, West Kelowna

 #778-755-4346 

 

 

Store Hours: Mon - Sat: 9:00 - 5:00

  • New and gently used items for home & garden, furniture & appliances, etc. all at great discounts

  • volunteer opportunities

The Salvation Army Thrift Store

 

#101- 3531 Old Okanagan Hwy, West Kelowna

 #250-768-1850

 

 

Store Hours: Mon - Fri: 10:00 - 4:00

Mamas for Mamas 

 

#120- 1735 Dolphin Ave, Kelowna

 #236-420-0075

 

 

Store Hours: Mon - Fri: 10:00 - 4:00

  • Karma market (free store), food pantry access. sustainable nourishment program etc. 

Also see "Single Moms" heading for more info

Emergency Shelters

Cornerstone Shelter

 

 425 Leon Ave, Kelowna

 #250-317-6678

 

 

  • Men's and Women's Shelter

Jaycees Downtown Youth Centre

 

 1633 Richter St, Kelowna

 #250-868-8541 ext.9

 

 

24 hours

  • Emergency Youth Centre for males & females, ages 13-18 yrs

Kelowna Gospel Mission

 

 251 Leon Ave, Kelowna

 #250-763-3737

 

 

  • Men's and Women's Shelter

NOW's Alexandra Gardner Safe Centre for Women & Children (AG House)

 

 2609 Richter St, Kelowna

 #250-763-2262

 

 

  • For women, youth and children

Turning points- Temporary bridge Housing

 

 1655 Westgate Rd, West Kelowna

 #250-241-2330

 

 

  • These accommodations are open to men and women who are at least 19 years old and who have experienced homelessness, or are temporarily in need of accommodation

Welcome Inn Winter Shelter

 

 1265 Ellis St, Kelowna

 #778-940-6884

 

 

  • Men's and Women's shelter

Women's 24 hr Emergency Shelter

 #250-763-1040

Employment/ Social Assistance

Aspire Recruitment Solutions

 

 #316-1290 St Paul St, Kelowna

 #778-484-0161

 

  • Temporary and permanent staffing solutions, within the administrative sector (ex: receptionist, data entry, administrative assistant etc.) that would provide a flexible schedule and opportunities for long- term employment.  Phone to register your name and qualifications in their call out data base. Most jobs are in Kelowna.

Constructive Solutions Kelowna

 

 466 Leon Ave, Kelowna

 #250-717-0020

 

  • We offer temporary labor solutions in the construction, warehousing, manufacturing, industrial and commercial sectors. Arrive at our office at 6:00am daily for available jobs that fit your skill set. We do Westside pick- ups every morning (by request) and all equipment is available to borrow. Come to the office to fill out an application form. 

Labour Unlimited

 

 1787 Harvey St, Kelowna

 #250-717-0502

 

  • Temporary labor services organization. "You work today, we pay today." Jobs for construction and general labor. We supply rides to the jobsite from our office. Show up at 6:00am and we will dispatch you if a job is available and suitable for your skills. Stop by to fill out an application.

Westbank Employment & Income Assistance Office

 

 3685 Hoskins Rd, West Kelowna

 #1-866-866-0800

 

​ Hours: Mon- Fri: 9:00-12:00 and 1:00-4:00

  • Social Assistance - apply in person only

Work BC Employment Services Centre

 

 #111- 3011 Louie Dr, West Kelowna

 #778-741-0155

 

​ Hours: Mon- Fri: 9:00-12:00 and 1:00-4:00

  • Resource room available. Job search resources, personal employment planning, workshops, training, specialized services

Family/ Youth Services

The Bridge Youth & Family Services

 

 #8- 2604 Enterprise Way, Kelowna

 #250-763-0456

 

  • Offering counselling & drug rehabilitation

Building Healthy Families Society

 

 1390 KLO Rd, Kelowna

 #861-4933

 

  • Programs for young mothers, support for parents, and anger management for teens. Free for everyone

Central Okanagan Family Hub

 

 700 Pearson Rd, Kelowna

 #826-6264

 

  • Supports families with information, referrals, navigation resources and emergency life essentials, food security, baby needs and more.

  • Outreach services, can drop off items to families at their home or meet for pick- up.

Foundry Kelowna

 

 #100- 1815 Kischner Rd, Kelowna

 #236-420-2803

 

Hours: Mon- Fri: 9:00- 5:00

Drop - In Counselling Hours: Mon- Fri: 2:00- 5:00

  • Mental health and wellness for youth from 12-24 years old. Range of services, can refer youth to other services in the community. Offers short term counselling, psychiatric help, access to resources, early intervention etc.

Ministry of Children & Family Development

 

 1726 Dolphin Ave, Kelowna (Landmark building)

 #250-470-0888

 

Hours: Mon- Fri: 9:00- 12:00 and 1:00- 4:00

  • If concerned about the safety of a child: Call 250-712-7586

  • Supports healthy child and family development through: Early years services, services for children and youth with special needs, child & youth mental health services, Child safety, Adoption services, Youth justice services etc.

Reachout Youth Counselling & Family Services Society

 

 1868 Ambrosi Rd, Kelowna

 #250-763-7892

 

Hours: Mon- Thurs: 9:30- 5:30 

West Kelowna office:

 242 Apollo Rd, West Kelowna

 #250-763- 7892 to book an appt.

  • one on one counselling for youth 13 - 25 yrs old.

Financial Counselling

Credit Counselling Society of BC

 

 1855 Kirschner Rd, Kelowna

 #250-860-3000 or #1-888-527-8999

 

Hours: Mon- Thurs: 5:30- 8:00, Fri: 5:30- 4:30, Sat: 7:30- 3:00

  • Office visit or phone counselling. Go online or call to make an appointment

  • Non- profit service, helping individuals and families find their best options to deal with their debt and get their finances back on track. Free and confidential.

Food/ Food Banks

Central Okanagan Family Hub

 

 700 Pearson Rd, Kelowna

 #826-6264

 

  • Supports families with information, referrals, navigation resources and emergency life essentials, food security, baby needs and more.

  • Outreach services, can drop off items to families at their home or meet for pick- up.

Peachland Food Bank

 

 4440 5th St, Peachland

 #250-767-3312

 

Hours: Fri: 1:00- 2:30, 2nd Saturday each month: 9:00- 11:30

Westside Community Food Bank

 

 2545 Churchill Rd, West Kelowna

 #250-768-1559

 

Hours: Mon- Fri: 8:30- 3:30

  • Local individuals and families in temporary financial difficulty and in need of food.

Household Service

Hands in Service

 

 #206-1889 Springfield Rd, Kelowna

 #250-861-5465

 

Hours: Mon- Thurs: 10:00- 4:00

  • Help with basic cleaning, laundry or food prep for those with chronic health concerns or disability, for people under 65. Food hamper delivery has no age restriction.

Housing/ Rental Assistance

BC Housing Rental Assistance

 #1-800-257-7756

 

  • Subsidized rental. Call to see if you are eligible. Family must have a gross household income of $35,000 or less, one dependent child and have been employed at some point over the past year. SAFER (Shelter Aid for Elderly), HAFI (Home Adaptation for Independence)

Central Okanagan Cooperative Housing Association

 

 #13- 2421 Last Rd, West Kelowna

 #250-768-3060

 

  • Provides quality housing for seniors 55+ as shareholders.

CMHA Kelowna 

 

 504 Sutherland Ave, Kelowna

 #250-861-3644

 

Hours: Mon- Fri: 9:00- 4:00

  • At CMHA Kelowna, we connect people of all ages with a safe place to live, and support them so they can stay housed.

Ki-Low-Na Friendship Society

 

 442 Leon Ave, Kelowna

 #250-763-4905

 

Hours: Mon- Fri: 8:30- 4:30

  • Our Outreach & Housing support programs support clients who are either homeless or at risk of homelessness due to crisis or transition. Assistance is provided to find immediate or long-term housing within the community through connections and referrals to community programs. 

NOW Canada Society

 

 2970 Tutt St, Kelowna

 #250-763-3876

 

  • NOW Canada works with clients who are homeless, or at-risk of becoming homeless, to secure and/or maintain safe affordable housing.

  • Provides people in identified at-risk groups with portable rent supplements to help them access rental housing in the private market. 

  • Offers 60 units of affordable independent living for women, with and without children, who have a proven financial need.  

Partners in Resources

 

 #3-2411 Drought Road, West Kelowna

 #250-878-2740

 

  • Partners In Resources provides person-centered employment services, life skills coaching as well as support with housing and/or financial management issues, all with a focus on serving individuals with special considerations. 

Society of Hope, Providence Vista

 

 #101-2055 Benvoulin Crt, Kelowna

 #778-478-7977

 

  • Provides affordable housing for families (min of 2 persons & must include at least 1 dependable child under age 19)

  • Provides affordable housing for seniors 55yrs and older

Turning Points- My Place

 

 #102- 3301 24th Ave Vernon, BC 

 #250- 542-3555

 

  • Supportive Housing for men and women who are low - income and in need of affordable and supported housing.

  • Residents are able to access all services and programs delivered through the Society

Landlord/ Tenant Issues

Residential Tenancies Branch BC

 #1-800-665-8779

 

  • Provides information, education and dispute resolution services for landlords and tenants.

T.R.A.C (Tenants Resource and Advisory Centre)

 #1-800-665-1185

 

Hours: Mon- Fri: 9:00- 4:00

  • Provides free legal education, representation, and advocacy on residential tenancy matters.

Legal Help

Access Pro Bono

 #1-877-762-6664

 

  • We offer British Columbians a full spectrum of free legal services—from information to advice to representation

Dial-A-Law

 #1-800-565-5297

 

  • A free library of information

John Howard Society

 

 1440 St. Paul St, Kelowna 

 #250-763-1331

 

Hours: Call to make an appointment

  • Our justice services provide programs and assistance to individuals involved in or affected by the criminal justice system

  • Offers transitional housing and support services for males 19+

MEAL DELIVERIES

Meals on Wheels & Dinners @ Home

      2009A Enterprise Way, Kelowna

      250-763-2424

  • Westside deliveries: Tues, Thurs and Sat.

  • Eligibility; Seniors and/ or homebound individuals with physical or mental disabilities of all ages. Available to all.

Peachland Wellness Centre

       #4426- 5th St, Peachland

​       1-250-767-0141

  • "Better Meals Program" - frozen meals now delivered to homes. No charge for delivery with min $25 purchase.       $6 /meal. Also provide frozen diabetic, salt free, vegetarian etc.

MEDICAL, DENTAL & MENTAL HEALTH

BC Healthy Kids

      1-866-866-0800

  •  Helps low income families with costs of basic dental care and prescription eyewear for their dependent children under age 19 who receive Medical Services Plan (MSP) 

  • For info on how to apply for MSP, contact the Ministry of Health Services at: 

      #604-683-7151 or toll free: #1-800-663-7100

Canadian Mental Health Association (CMHA)

       504 Sutherland Ave, Kelowna

​       250-861-3644       W: www.kelowna.cmha.bc.ca

  • Facilitate access to the resources people require to improve mental health and community integration, build resilience & support recovery from mental illness. Can help with rent, risk of homelessness, housing, health etc.

Canadian Red Cross- Health Equipment Loan Program (H.E.L.P)

       2466 Main St, West Kelowna (Lion's Community Hall, use basement entrance off Brown Rd)

       250-768-8965

Hours: Mon, Wed, Thurs and Fri from 9am - 12pm

  • Short- term loans of medical equipment (wheelchairs, walkers, bathroom equipment) for people of all ages recovering from surgery, illness or injury.

Dental

       1-800-789-0680

  •  for free pain & infection control- Gospel Mission 

Drop -In Mental Health Services (Kelowna Mental Health & Substance Abuse)

       505 Doyle Ave, Kelowna (2nd floor)

       250-868-7788

Hours: Mon - Fri from 9am - 12pm (first come, first served)

  • Counselling available   

Outreach Urban Health Service

        Clinic: 455 Leon Ave. Kelowna

         250-868-2230

Hours: Mon-Fri from 10am - 4pm

  • Services include: Walk- in clinic, physician & psychiatry, street nurse, mental health & addiction support, social worker support. 

Partners in Resources

         250-878-2740

  • Free eye examination for people who do not qualify for coverage. Need a referral from a community service provider. Collect requests for eye appointments and submit them to Tutt St. Optical in Kelowna.

Save a Smile (SAS)

          West Kelowna - Kelly Ann Clark

          250-980-5187

  • Ensures that children without access to public or private dental plan coverage receive dental care. Provide urgent treatment through private practice dentists. Provide parent education for prevention of recurrence. Fluoride Varnish Clinic available for 0-4 years old.

West Kelowna Home Health Unit

        #160- 2300 Carrington Rd, West Kelowna

        250-980-1400

Hours: Mon-Fri from 8:30am - 4:30pm

  • Community care for seniors

West Kelowna Public Health Unit (includes dental)

         250-980-5150

Westside Health Network Society(2nd floor)

          250-768-3305

  • Info and referral to health & social services available on Westside

PETS

SPCA

      3785 Casorso Rd, Kelowna

      250-861-7722

  • Can help with food needs for pets. Subsidy for spaying and neutering.

PREGNANCY CARE

Kelowna Right to Life

      #241- 1889 Springfield Rd, Kelowna

      250-862-8202

W: www.lifecollective.io/kelowna

  • Support services for teens and women facing unplanned pregnancy

Okanagan Valley Pregnancy Care Centre

      #201-2622 Pandosy St, Kelowna

      250-763-2112

W: www.ovpcc.com

Hours: Mon-Fri from 10am to 4pm

  • Support for teens and women facing unplanned pregnancy, plus information on options : adoption and parenting

SENIORS ADVOCATE

Office of the Seniors Advocate

      1-877-952-3181

E: info@seniorsadvocatebc.ca  W: www.lifecollective.io/kelowna

Hours: Mon- Fri from 8:30am - 4:30pm

  • Monitor and analyze seniors' services and issues in BC; make recommendations to government and service providers to address systemic issues.

SINGLE MOMS

Family Friend Program

      250-763-8008 ext. 136

  • Prevent isolation for single moms with kids 0-6 years old. offer practical help: get them out of the house, provide rides to appointments, help with cooking, offer emotional support, get access to resources etc.

Mamas for Mamas

       236-420-0075

E: info@mamasformamas.ca   W: www.mamasformamas.ca

Hours: Mon-Fri from 10am - 4pm

  • Karma market (free store), individual counselling, Mama wellness groups, food pantry access, homelessness support, referrals to free dental care, one-on-one resource navigation, sustainable nourishment program, sleep clinic etc.

SUBSTANCE ABUSE HELP

AA/ Al - Anon (available 24/7)

      250-763-5555

  • Provides a 12 step program of recovery for friends and family members of alcoholics.

The Bridge Youth & Family Services

        #8-2604 Enterprise Way, Kelowna

        250-763-0456

W: www.thebridgeservices.ca

Hours: Mon-Fri from 9am to 4:30pm

  • Offer youth and family counselling & drug rehabilitation for Men & Women

        - intensive rehabilitation; withdrawal management

Freedom's Door

      1279 Centennial Crescent, Kelowna 

      250-717-0472

W: www.freedomsdoorkelowna.com

  • Offers a safe, clean, non- judgmental environment for men seeking recovery from addictions. Our dedicated staff will guide and encourage any man who shows the willingness, humility and honesty to seek a new way of living. We welcome you into our homes with open hearts.

Harmony House

       Kelowna

       250-763-6544

  • Faith based recovery home for women 19+ in 2nd stage recovery from any addiction (substance or behavior). Must have at least 6 months clean time in past 2 years & be at least 30 days from last relapse. Goal is to help women achieve greater wholeness, health & quality of life through the love of Jesus.

Karis Support Society

        550 Rowcliffe Ave, Kelowna

        250-860-9507

W: www.karis-society.org

Hours: Mon-Fri from 8am to 4pm (Staff available 24hrs/ day)

  • Provide a residential addictions recovery program for adult single women, expectant mothers and women with children up to the age of 3 years old.

Ozanam Recovery House

         Kelowna

         250-762-4673

  • Helps men achieve substance free living and increased quality of life. Gives men a "hand up, not a hand out." Focus on those who show a desire to change.

TRANSPORTATION

First Canada Transit (City Bus Service)

      250-860-8121 (transit info)

Ministry of Social Development

       1-866-866-0800 (call to see if you qualify)

W: www.myselfserve.gov.bc.ca

  • Free Annual bus pass for people on disability assistance - Gov't provides $52 monthly supplement

VICTIM SERVICES

RCMP Victim Services

      1190 Richter St, Kelowna

      250-470-6242

 E: kelowna.VictimServices@rcmp-grc.gc.ca    W: www.regionaldistrict.com

  • Provide support and practical assistance to victims, witnesses, family members and others who have been impacted by crime and/or trauma.

WOMEN ABUSE COUNSELLING

Elizabeth Fry Society

      649 Leon St, Kelowna

      250-763-4613

 E: info.efry@coefs.ca    W: www.empowerific.com

  • Specialized safe centre where women, children, teens & families can access counselling, information, advocacy & resources for: domestic violence, crisis support, safety planning, education & prevention, legal information, sexual assault & abuse counselling, outreach support, specialized victim assistance, personal development.

YOUTH CENTRE

Okanagan Boys & Girls Clubs- Westside Youth Centre

      2466 Main St, West Kelowna

      250-768-9139

 W: www.westkelownacity.ca

Hours: Mon-Fri from 3pm to 8pm 

  • Ages 12- 19yrs. Life skills training, recreational activities, basic needs, outreach services, employment ​support.

Legal Aid kelowna

 

 347 Leon Ave, Kelowna 

 #250-763-8613

 

Hours: Mon- Thurs: 9:00- 11:00, 1:00- 3:30 Fri: 9:00- 11:00

  • Our justice services provide programs and assistance to individuals involved in or affected by the criminal justice system

  • Offers transitional housing and support services for males 19+