EMERGENCY/ HELP LINES
RCMP West Kelowna (non- emergency)
Children Help Line
Citizens Patrol & Speed Watch (West Kelowna)
Crisis Line (24 hours)
Distress Line- Mental Health (24 hrs)
Distress Line- Suicide Line (24 hrs)
HealthLink BC (nurses hotline)
Victim Services- Kelowna
Women's Emergency Shelter (24 hrs)
Youth Crisis Unit- KGH
Youth Outreach (Boys & Girls Club)
ReStore (Habitat for Humanity)
1793 Ross Rd, West Kelowna
Store Hours: Mon - Sat: 9:00 - 5:00
New and gently used items for home & garden, furniture & appliances, etc. all at great discounts
Mamas for Mamas
#120- 1735 Dolphin Ave, Kelowna
Store Hours: Mon - Fri: 10:00 - 4:00
Karma market (free store), food pantry access. sustainable nourishment program etc.
Also see "Single Moms" heading for more info
Women's 24 hr Emergency Shelter
Employment/ Social Assistance
Aspire Recruitment Solutions
#316-1290 St Paul St, Kelowna
Temporary and permanent staffing solutions, within the administrative sector (ex: receptionist, data entry, administrative assistant etc.) that would provide a flexible schedule and opportunities for long- term employment. Phone to register your name and qualifications in their call out data base. Most jobs are in Kelowna.
Constructive Solutions Kelowna
466 Leon Ave, Kelowna
We offer temporary labor solutions in the construction, warehousing, manufacturing, industrial and commercial sectors. Arrive at our office at 6:00am daily for available jobs that fit your skill set. We do Westside pick- ups every morning (by request) and all equipment is available to borrow. Come to the office to fill out an application form.
1787 Harvey St, Kelowna
Temporary labor services organization. "You work today, we pay today." Jobs for construction and general labor. We supply rides to the jobsite from our office. Show up at 6:00am and we will dispatch you if a job is available and suitable for your skills. Stop by to fill out an application.
Family/ Youth Services
#100- 1815 Kischner Rd, Kelowna
Hours: Mon- Fri: 9:00- 5:00
Drop - In Counselling Hours: Mon- Fri: 2:00- 5:00
Mental health and wellness for youth from 12-24 years old. Range of services, can refer youth to other services in the community. Offers short term counselling, psychiatric help, access to resources, early intervention etc.
Ministry of Children & Family Development
1726 Dolphin Ave, Kelowna (Landmark building)
Hours: Mon- Fri: 9:00- 12:00 and 1:00- 4:00
If concerned about the safety of a child: Call 250-712-7586
Supports healthy child and family development through: Early years services, services for children and youth with special needs, child & youth mental health services, Child safety, Adoption services, Youth justice services etc.
Credit Counselling Society of BC
1855 Kirschner Rd, Kelowna
#250-860-3000 or #1-888-527-8999
Hours: Mon- Thurs: 5:30- 8:00, Fri: 5:30- 4:30, Sat: 7:30- 3:00
Office visit or phone counselling. Go online or call to make an appointment
Non- profit service, helping individuals and families find their best options to deal with their debt and get their finances back on track. Free and confidential.
Food/ Food Banks
Housing/ Rental Assistance
BC Housing Rental Assistance
Subsidized rental. Call to see if you are eligible. Family must have a gross household income of $35,000 or less, one dependent child and have been employed at some point over the past year. SAFER (Shelter Aid for Elderly), HAFI (Home Adaptation for Independence)
Ki-Low-Na Friendship Society
442 Leon Ave, Kelowna
Hours: Mon- Fri: 8:30- 4:30
Our Outreach & Housing support programs support clients who are either homeless or at risk of homelessness due to crisis or transition. Assistance is provided to find immediate or long-term housing within the community through connections and referrals to community programs.
NOW Canada Society
2970 Tutt St, Kelowna
NOW Canada works with clients who are homeless, or at-risk of becoming homeless, to secure and/or maintain safe affordable housing.
Provides people in identified at-risk groups with portable rent supplements to help them access rental housing in the private market.
Offers 60 units of affordable independent living for women, with and without children, who have a proven financial need.
Partners in Resources
#3-2411 Drought Road, West Kelowna
Partners In Resources provides person-centered employment services, life skills coaching as well as support with housing and/or financial management issues, all with a focus on serving individuals with special considerations.
Landlord/ Tenant Issues
Meals on Wheels & Dinners @ Home
2009A Enterprise Way, Kelowna
Westside deliveries: Tues, Thurs and Sat.
Eligibility; Seniors and/ or homebound individuals with physical or mental disabilities of all ages. Available to all.
Peachland Wellness Centre
#4426- 5th St, Peachland
"Better Meals Program" - frozen meals now delivered to homes. No charge for delivery with min $25 purchase. $6 /meal. Also provide frozen diabetic, salt free, vegetarian etc.
MEDICAL, DENTAL & MENTAL HEALTH
BC Healthy Kids
Helps low income families with costs of basic dental care and prescription eyewear for their dependent children under age 19 who receive Medical Services Plan (MSP)
For info on how to apply for MSP, contact the Ministry of Health Services at:
#604-683-7151 or toll free: #1-800-663-7100
Canadian Mental Health Association (CMHA)
504 Sutherland Ave, Kelowna
Facilitate access to the resources people require to improve mental health and community integration, build resilience & support recovery from mental illness. Can help with rent, risk of homelessness, housing, health etc.
Canadian Red Cross- Health Equipment Loan Program (H.E.L.P)
2466 Main St, West Kelowna (Lion's Community Hall, use basement entrance off Brown Rd)
Hours: Mon, Wed, Thurs and Fri from 9am - 12pm
Short- term loans of medical equipment (wheelchairs, walkers, bathroom equipment) for people of all ages recovering from surgery, illness or injury.
for free pain & infection control- Gospel Mission
Drop -In Mental Health Services (Kelowna Mental Health & Substance Abuse)
505 Doyle Ave, Kelowna (2nd floor)
Hours: Mon - Fri from 9am - 12pm (first come, first served)
Outreach Urban Health Service
Clinic: 455 Leon Ave. Kelowna
Hours: Mon-Fri from 10am - 4pm
Services include: Walk- in clinic, physician & psychiatry, street nurse, mental health & addiction support, social worker support.
Partners in Resources
Free eye examination for people who do not qualify for coverage. Need a referral from a community service provider. Collect requests for eye appointments and submit them to Tutt St. Optical in Kelowna.
Save a Smile (SAS)
West Kelowna - Kelly Ann Clark
Ensures that children without access to public or private dental plan coverage receive dental care. Provide urgent treatment through private practice dentists. Provide parent education for prevention of recurrence. Fluoride Varnish Clinic available for 0-4 years old.
West Kelowna Home Health Unit
#160- 2300 Carrington Rd, West Kelowna
Hours: Mon-Fri from 8:30am - 4:30pm
Community care for seniors
West Kelowna Public Health Unit (includes dental)
Westside Health Network Society(2nd floor)
Info and referral to health & social services available on Westside
3785 Casorso Rd, Kelowna
Can help with food needs for pets. Subsidy for spaying and neutering.
Kelowna Right to Life
#241- 1889 Springfield Rd, Kelowna
Support services for teens and women facing unplanned pregnancy
Okanagan Valley Pregnancy Care Centre
#201-2622 Pandosy St, Kelowna
Hours: Mon-Fri from 10am to 4pm
Support for teens and women facing unplanned pregnancy, plus information on options : adoption and parenting
Office of the Seniors Advocate
Hours: Mon- Fri from 8:30am - 4:30pm
Monitor and analyze seniors' services and issues in BC; make recommendations to government and service providers to address systemic issues.
Family Friend Program
250-763-8008 ext. 136
Prevent isolation for single moms with kids 0-6 years old. offer practical help: get them out of the house, provide rides to appointments, help with cooking, offer emotional support, get access to resources etc.
Mamas for Mamas
Hours: Mon-Fri from 10am - 4pm
Karma market (free store), individual counselling, Mama wellness groups, food pantry access, homelessness support, referrals to free dental care, one-on-one resource navigation, sustainable nourishment program, sleep clinic etc.
SUBSTANCE ABUSE HELP
AA/ Al - Anon (available 24/7)
Provides a 12 step program of recovery for friends and family members of alcoholics.
The Bridge Youth & Family Services
#8-2604 Enterprise Way, Kelowna
Hours: Mon-Fri from 9am to 4:30pm
Offer youth and family counselling & drug rehabilitation for Men & Women
- intensive rehabilitation; withdrawal management
1279 Centennial Crescent, Kelowna
Offers a safe, clean, non- judgmental environment for men seeking recovery from addictions. Our dedicated staff will guide and encourage any man who shows the willingness, humility and honesty to seek a new way of living. We welcome you into our homes with open hearts.
Faith based recovery home for women 19+ in 2nd stage recovery from any addiction (substance or behavior). Must have at least 6 months clean time in past 2 years & be at least 30 days from last relapse. Goal is to help women achieve greater wholeness, health & quality of life through the love of Jesus.
Karis Support Society
550 Rowcliffe Ave, Kelowna
Hours: Mon-Fri from 8am to 4pm (Staff available 24hrs/ day)
Provide a residential addictions recovery program for adult single women, expectant mothers and women with children up to the age of 3 years old.
Ozanam Recovery House
Helps men achieve substance free living and increased quality of life. Gives men a "hand up, not a hand out." Focus on those who show a desire to change.
First Canada Transit (City Bus Service)
250-860-8121 (transit info)
Ministry of Social Development
1-866-866-0800 (call to see if you qualify)
Free Annual bus pass for people on disability assistance - Gov't provides $52 monthly supplement
RCMP Victim Services
1190 Richter St, Kelowna
Provide support and practical assistance to victims, witnesses, family members and others who have been impacted by crime and/or trauma.
WOMEN ABUSE COUNSELLING
Elizabeth Fry Society
649 Leon St, Kelowna
Specialized safe centre where women, children, teens & families can access counselling, information, advocacy & resources for: domestic violence, crisis support, safety planning, education & prevention, legal information, sexual assault & abuse counselling, outreach support, specialized victim assistance, personal development.
Okanagan Boys & Girls Clubs- Westside Youth Centre
2466 Main St, West Kelowna
Hours: Mon-Fri from 3pm to 8pm
Ages 12- 19yrs. Life skills training, recreational activities, basic needs, outreach services, employment support.
Legal Aid kelowna
347 Leon Ave, Kelowna
Hours: Mon- Thurs: 9:00- 11:00, 1:00- 3:30 Fri: 9:00- 11:00
Our justice services provide programs and assistance to individuals involved in or affected by the criminal justice system
Offers transitional housing and support services for males 19+